Privacy Policy
Last updated: August 13, 2026
Divine Bloom LLC ("Divine Bloom," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit `www.divinebloomsa.com`, place an order, contact us, or receive order-related communications from us.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, phone number, email address, preferred language, and communication preference.
- Order details, recipient name and delivery information, card message, delivery instructions, and product preferences.
- Billing and payment-related information needed by our payment processor to complete a transaction. Divine Bloom does not store full payment-card numbers.
- Delivery records, including delivery status, time, and a photograph used as proof of delivery when applicable.
- Limited website and technical data, such as device type, browser, IP address, pages viewed, and cookies or similar technologies used to operate and improve our website.
How We Use Information
We use information to:
- Process, fulfill, and support orders.
- Coordinate pickup or delivery and respond to customer requests.
- Send transactional communications about an order, delivery, payment, or support request.
- Maintain customer communication preferences and language choices.
- Prevent fraud, protect our systems, resolve disputes, meet legal or tax obligations, and improve our services.
We do not use transactional SMS or WhatsApp consent to send marketing messages. Promotional communications, if offered in the future, require separate consent.
SMS and Messaging Privacy
If you choose to receive SMS or WhatsApp notifications from Divine Bloom, we may use your mobile number to send transactional updates about your order. These updates may include order confirmation, delivery scheduling, delivery status, delivery issues, reprogramming, and delivery completion.
Message frequency varies by order and is typically no more than five messages per order. Message and data rates may apply. You may reply **STOP** at any time to stop SMS messages or **HELP** for assistance.
Mobile information, SMS opt-in data, and SMS consent will not be shared, sold, rented, or transferred to any third parties or affiliates for their marketing or promotional purposes.** We may use trusted communication providers solely to deliver the messages you requested and to manage opt-out requests.
When We Share Information
We do not sell or rent personal information. We may share only the information necessary with trusted service providers that help operate our business, such as payment processors, website and ecommerce providers, analytics providers, delivery partners, cloud storage providers, and communication providers. Those providers may use the information only to perform services for Divine Bloom or as required by law.
We may also disclose information when reasonably necessary to comply with law, respond to a lawful request, protect our rights or safety, prevent fraud, or complete a business transaction involving Divine Bloom.
Delivery Evidence and Live Tracking
For deliveries, Divine Bloom may retain proof-of-delivery details, including a delivery photograph, delivery time, delivery status, and delivery notes.
If a live delivery-tracking link is offered, it shows only limited, temporary delivery status information. A driver’s current location is shared only while an active delivery is in progress. Divine Bloom does not provide customers with a historical route or the driver’s personal information through that link.
Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, operate website features, understand traffic, and improve the customer experience. You may control cookies through your browser settings, although some site features may not work properly if cookies are disabled.
Data Retention and Security
We retain order, delivery, communication, and customer information only for as long as reasonably necessary for business, operational, legal, tax, fraud-prevention, dispute-resolution, and recordkeeping purposes.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices
You may request access to, correction of, or deletion of personal information where applicable. You may change your communication preferences or withdraw SMS consent by replying **STOP**, contacting us, or asking a Divine Bloom team member to update your preference. Some information may need to be retained for legal, tax, fraud-prevention, or operational reasons.
Children and Third-Party Links
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, or service changes. The "Last updated" date shows when it was most recently revised.
Contact Us
For privacy questions or requests, contact:
Divine Bloom LLC
San Antonio, Texas
hello@divinebloomsa.com