We respect the trust behind every order, inquiry, and message. This policy explains the information Divine Bloom collects, why we use it, and the choices available to you.
Information we collect
Depending on how you interact with us, this may include your name, email address, phone number, preferred language and communication preference; billing, recipient, delivery, and event details; card messages and special instructions; inquiry details; and messages you exchange with our team.
When delivery tracking or proof of delivery is used, we may process the delivery location, delivery status, and delivery photograph associated with that order. Payment card information is processed by our payment provider and is not stored by Divine Bloom.
How we use information
We use information to respond to inquiries, process and deliver orders, coordinate experiences, provide support, send requested transactional updates, maintain our records, prevent misuse, and improve our services. We only send promotional messages when you have opted in where consent is required.
Service providers
We use trusted service providers to operate our business, including Firebase and Google Cloud for site and operational systems, Stripe for payments, Twilio for SMS and WhatsApp communications, Zoho Books for invoicing and accounting, and mapping services for delivery tracking. Each provider processes information only as needed to provide its service or meet legal obligations.
Messages and your choices
Order and delivery updates may be sent by SMS or WhatsApp when you select or consent to those channels. You can reply STOP to opt out of SMS messages or HELP for assistance. WhatsApp conversations are also subject to WhatsApp's platform rules. Choosing not to receive messages will not affect an order already placed, although it may limit proactive updates.
Retention and security
We keep information for as long as reasonably necessary for orders, customer service, accounting, legal obligations, and dispute resolution. We use reasonable administrative and technical safeguards, but no online system can promise absolute security.
Your requests
You may ask to access, correct, or delete personal information that we hold, subject to records we must retain. Contact us at hello@divinebloomsa.com or Divine Bloom LLC, 7700 Broadway St, Ste 104 PMB 1176, San Antonio, TX 78209, United States. We may update this policy as our services evolve; the current version will always show its effective date.