Every Divine Bloom order is prepared with intention. These standards help us protect the freshness of the flowers and the care behind every delivery.
Local delivery
Divine Bloom offers local delivery in the San Antonio area during selected delivery windows. We do our best to honor the chosen window, but exact arrival times cannot be guaranteed because of traffic, weather, holidays, order volume, and delivery conditions.
Please ensure that the recipient name, address, suite or gate information, and delivery instructions are complete. We are not responsible for delays or unsuccessful deliveries caused by incomplete information, lack of access, or recipient unavailability.
Delivery changes and rescheduling
For a delivery-date or address change, please contact us at least 24 hours before the scheduled window. We will make one reasonable reschedule without charge when availability allows and preparation has not begun. Requests made with less than 24 hours' notice, or after production or delivery routing has begun, may not be possible and may require an additional delivery fee.
If a delivery cannot be completed because of an incorrect address, unavailable recipient, restricted access, or another issue outside Divine Bloom's control, we will contact the customer to coordinate the next appropriate step. A redelivery may require an additional delivery fee. Because flowers are perishable, we cannot guarantee the original delivery window after a failed attempt.
Severe weather and safety
San Antonio weather can change quickly. If heavy rain, flooding, lightning, hail, high winds, unsafe roads, or another condition makes travel, setup, or floral handling unsafe, we may delay, pause, reschedule, or adjust the delivery or service. We will contact the customer using the available order information and work toward the nearest appropriate solution. A weather safety adjustment is not treated as a customer cancellation; when the service can still be provided, we will first seek a reasonable revised time or date. For custom experiences, the approved quote or service agreement controls any venue-specific weather plan.
Fresh flowers and substitutions
Fresh flowers are seasonal and naturally variable. If a requested bloom or tone is unavailable, we may substitute an equal or greater value while preserving the overall aesthetic, palette, scale, and design intention. Each arrangement is unique and may vary slightly from reference imagery.
Order concerns
Because flowers and custom styling are perishable, all sales are generally final. If something is not right with your order, please contact us within 24 hours of delivery at hello@divinebloomsa.com with your order number and photographs when available. We will review the situation thoughtfully and respond with the appropriate next step.
Changes and cancellations
We will try to accommodate a change or cancellation request, but the ability to do so depends on when it is received and whether sourcing, preparation, production, or delivery has begun. Custom experiences, event styling, and Bloom Bar bookings follow the reservation terms in the approved quote or service agreement.
Experiences and event styling
A 50% non-refundable retainer reserves an experience date and is credited toward the approved total. The remaining balance is due 21 calendar days before the experience, unless the approved quote states otherwise; bookings made within 21 days require payment in full when confirmed. One reschedule requested in writing at least 21 days before the event may transfer the retainer to a date within 90 days, subject to availability. Changes in venue, scope, season, materials, or logistics may require a revised quote.
If an experience is cancelled fewer than 21 days before its date, payments already made are non-refundable because the date, materials, design time, and staffing may already be committed. If Divine Bloom cannot provide the agreed service, we will offer a comparable reschedule or refund amounts paid for the unprovided service.
Picnics, Bloom Suite, Bloom Bar activations, and event work are tailored to the venue, weather, floral availability, setup logistics, and approved scope. We preserve the overall atmosphere and intention of the design while making practical adjustments when the setting requires them.
Contact
For delivery or return questions, contact hello@divinebloomsa.com. Including your order number helps us assist you more quickly.
Divine Bloom LLC
7700 Broadway St
Ste 104 PMB 1176
San Antonio, TX 78209
United States